Privacy Policy

Last Updated: February 2026

1. Introduction

Welcome to Rlzed ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.rlzed.com and use our product development services.

By using our website or submitting project details, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide better services and ensure accurate manufacturing quotes.

A. Personal Information
When you fill out a contact form or request a quote, we may collect:

  • Name and Job Title

  • Company Name

  • Email Address

  • Phone Number

  • Shipping/Billing Address

B. Project & Technical Data (Important)
To assess feasibility and provide quotes, we may collect:

  • Product sketches, 3D CAD files (STEP, IGES, etc.), and technical drawings.

  • Target pricing and budget information.

  • Specific manufacturing requirements.

C. Automatically Collected Data
We use tools like Google Analytics to collect non-personal data, such as your IP address, browser type, and browsing behavior to improve our website experience.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To Provide Services: Processing RFQs (Request for Quotes), assessing design feasibility, and managing the manufacturing process.

  • To Communicate: Sending project updates, invoices, and shipping information.

  • To Improve: Analyzing website traffic to optimize our user experience.

4. Intellectual Property & Confidentiality

Your ideas belong to you.
Unlike standard e-commerce sites, we distinguish between "Personal Data" and "Project Data."

  • Any designs, CAD files, or trade secrets you share with Rlzed are treated as Confidential Information.

  • We strictly limit access to these files to key personnel and vetted manufacturing partners necessary to complete your project.

  • We do not share your designs with third parties for marketing purposes without your explicit consent.

(For strict IP protection details, please refer to our NDA Policy)

5. Sharing Your Information

We do not sell, trade, or rent your personal information to others.
We may share data only in the following situations:

  • Service Providers: With trusted manufacturing partners, logistics companies (e.g., DHL, FedEx), and payment processors necessary to fulfill your order.

  • Legal Compliance: If required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures (including SSL encryption and secure servers) to protect your personal data and project files from unauthorized access, alteration, or disclosure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications.

To exercise these rights, please contact us at project@rlzed.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this policy, you may email us at:

Rlzed Team
Email: project@rlzed.com
Website: www.rlzed.com


Common Questions

Everything you need to know about IP protection, MOQs, and timelines

Is my Intellectual Property (IP) safe?

We sign a strict NDA enforced in both the US and China before we start. We also separate manufacturing steps to protect key designs.

What are your MOQs (Minimum Order Quantities)?

It depends on the product complexity, but we negotiate with factories to lower the barrier for the first batch, typically starting from 500-1000 units.

How long does the process take?

For Plan C (Full Dev), it typically takes 3-5 months from sketch to first mass production unit. Sourcing projects can be as fast as 3-4 weeks.

I only have a rough idea. Can you help?

Yes. Our "From Sketch to Scale" service is designed exactly for this. We help you refine the concept, create 3D models, and make it manufacturable.

How do you ensure product quality?

We don't rely on remote photos. Our local team conducts on-site inspections during production and before shipping to ensure zero defects.

Do you handle shipping and customs?

Yes, we provide DDP (Delivered Duty Paid) shipping. We handle all logistics, customs clearance, and duties directly to your warehouse or Amazon FBA.

Common Questions

Everything you need to know about IP protection, MOQs, and timelines

Is my Intellectual Property (IP) safe?

We sign a strict NDA enforced in both the US and China before we start. We also separate manufacturing steps to protect key designs.

What are your MOQs (Minimum Order Quantities)?

It depends on the product complexity, but we negotiate with factories to lower the barrier for the first batch, typically starting from 500-1000 units.

How long does the process take?

For Plan C (Full Dev), it typically takes 3-5 months from sketch to first mass production unit. Sourcing projects can be as fast as 3-4 weeks.

I only have a rough idea. Can you help?

Yes. Our "From Sketch to Scale" service is designed exactly for this. We help you refine the concept, create 3D models, and make it manufacturable.

How do you ensure product quality?

We don't rely on remote photos. Our local team conducts on-site inspections during production and before shipping to ensure zero defects.

Do you handle shipping and customs?

Yes, we provide DDP (Delivered Duty Paid) shipping. We handle all logistics, customs clearance, and duties directly to your warehouse or Amazon FBA.

Common Questions

Everything you need to know about IP protection, MOQs, and timelines

Is my Intellectual Property (IP) safe?

We sign a strict NDA enforced in both the US and China before we start. We also separate manufacturing steps to protect key designs.

What are your MOQs (Minimum Order Quantities)?

It depends on the product complexity, but we negotiate with factories to lower the barrier for the first batch, typically starting from 500-1000 units.

How long does the process take?

For Plan C (Full Dev), it typically takes 3-5 months from sketch to first mass production unit. Sourcing projects can be as fast as 3-4 weeks.

I only have a rough idea. Can you help?

Yes. Our "From Sketch to Scale" service is designed exactly for this. We help you refine the concept, create 3D models, and make it manufacturable.

How do you ensure product quality?

We don't rely on remote photos. Our local team conducts on-site inspections during production and before shipping to ensure zero defects.

Do you handle shipping and customs?

Yes, we provide DDP (Delivered Duty Paid) shipping. We handle all logistics, customs clearance, and duties directly to your warehouse or Amazon FBA.